Policies

Rescheduling, Cancellation, & No-Shows

We reserve the right to refuse appointments to any patient who has demonstrated repeated rescheduling, cancellations and/or No-Shows. This patient will be charged a $25 late fee as sees fit. 

We appreciate your understanding of our cancellation policy. This will allow the Coastal Spa MD team to continue to provide the highest quality of service for you, and we would appreciate for you to value our team members’ time in return. 

Late Arrivals

If you are more than 15 minutes late to your appointment, you will be called from our front desk to be rescheduled. We reserve the right to refuse appointments to any patient who has demonstrated repeated late arrivals. This patient will be charged a $25 late fee as sees fit. 

We appreciate your understanding of our late arrival policy. This will allow the Coastal Spa MD team to continue to provide the highest quality of service for you, and we would appreciate for you to value our team members’ time in return. 

Refunds

All services and treatments at Coastal Spa MD are non-refundable. Treatment results will vary patient to patient, and aside from certain touch-ups or follow-up appointments, any additional treatments needed to achieve desired results will be priced as an additional treatment.